How do I log in to the Customer Care portal ? – SpinifexIT Help Center

Once you have registered / signed up you can now log in to the Customer Care portal to create ticket, check status and amend existing tickets :

1) Go to https://spinifexit.zendesk.com/

2) Select Sign In on the Top Right

3) a Pop-up window will appear :

If your company e-mail address is Google-based (1) or Microsoft based (2) , you may simply select Sign in with Google or Microsoft on the left option and log-in to your e-mail address.

You do not have to enter your selected password when signing up this way.

(3) Otherwise, you just need enter your company e-mail address and enter your selected password on the right option.

Important Note: As of February 2026, the authentication has been strengthened following a security audit requirement. Therefore, if you are using an email and specific password to Zendesk - Option (3), the password rule will need to follow the below requirements:

- 5 attempts allowed before lockout

- Must not include the word Zendesk

- Must not ressemble your email address

- Must include a number

- Must include a special character (!, @, #, %, etc...)

- Must include uppercase and lowercase letters

- Must be at least 12 characters

However, there is no password expiration set up

Note: if you want to receive specific information by email, please read the Subscribe to SpinifexIT Communications article