Once you have registered / signed up you can now log in to the Customer Care portal to create ticket, check status and amend existing tickets :
1) Go to https://spinifexit.zendesk.com/
2) Select Sign In on the Top Right
3) a Pop-up window will appear :
If your company e-mail address is Google-based (1) or Microsoft based (2) , you may simply select Sign in with Google or Microsoft on the left option and log-in to your e-mail address.
You do not have to enter your selected password when signing up this way.
(3) Otherwise, you just need enter your company e-mail address and enter your selected password on the right option.
Important Note: As of February 2026, the authentication has been strengthened following a security audit requirement. Therefore, if you are using an email and specific password to Zendesk - Option (3), the password rule will need to follow the below requirements:
- 5 attempts allowed before lockout
- Must not include the word Zendesk
- Must not ressemble your email address
- Must include a number
- Must include a special character (!, @, #, %, etc...)
- Must include uppercase and lowercase letters
- Must be at least 12 characters
However, there is no password expiration set up
Note: if you want to receive specific information by email, please read the Subscribe to SpinifexIT Communications article
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